the network of restaurants World Pizza shall:
the OOO «COMMERCE-GROUP”
(bin 1155262015699; INN 5262327620; 5262327620)
Address: 603022, G. N. Novgorod, street 1-I hothouse, d. 60, lit.D
account number 40702810014140001056 PJSC “SAROVBIZNESBANK” Sarov
Phone: (831) 217-05-50
the E-mail: email@example.com
1. General provisions
the text of the present User agreement (hereinafter-PS) the following terms have the following meanings:
Client – physical, legal person or individual entrepreneur, who agreed to purchase the goods in accordance with this Agreement;
SellingEC – OOO «COMMERCE-GROUPS”
Website web site available at mirpizzy.com
Mobile app – the World of Pizza for iOS or Android, available for free download in the respective app stores
Product – production in accordance with the range presented on the Website or in Mobile app the World of Pizza, is available for download in the AppStore and Google Play.
Order – the individual position (position) from the assortment list of the Goods selected by the Client apps for iOS, Android, online, or by phone through the Call-center operator;
delivery Service – employees of the Seller or any other involved based on the agreement of the person obligated to undertake dostavku of the Goods to the Customer;
Call center – employees of the Seller or any other involved based on the agreement of the persons providing the Client with information and advice on Product, Order and other transactions with him, specified in the text of the SS.
Recipient – a physical person or legal entity and individual entrepreneur, specified by the Client as the recipient for the Goods.
1.1. When ordering Goods using the version of the Mobile application or Website, or by telephone through a Call center operator, the Customer unconditionally accepts the Agreement set forth below.
1.2. This agreement, as well as information about the products displayed on the Website and Mobile apps, are not a public offer within the meaning of article 435, paragraph 2 of article 437 of the civil code.
1.3. The relations between the Customer and the Seller provisions of the civil code of the Russian Federation on retail purchase and sale (§ 2 Chapter 30 Of the civil code), the Law of the Russian Federation “On protection of consumer rights” from 07.02.1992 № 2300-I and other normative-legal acts adopted in accordance therewith.
1.4. The seller reserves the right to amend the present agreement without any prior notice and in that context, the Client, acting in their own interests, undertakes to follow as it occurring necessary changes in PS. The new version of PS comes into force after 3 (Three) days from the date of its posting, unless otherwise provided in the new version of PS.
1.5. This User Agreement is considered concluded from the moment of the Client one of the following conclusive actions:
2. Registration and deadlines Order fulfillment
2.1. The Customer order may be executed by one of the following ways: by the Customer through a Mobile application or Website, and by telephone through the Call centre operator.
2.2. To the Order using the functionality of the Website or Mobile application, you need to choose the right Product in the section “Menu”, select the desired quantity, then click “Basket”. When ordering two or more items of Goods described operation must be repeated for each item. Further, in the section “Basket” to check the number and list of the ordered Goods (if necessary, change the relevant information) and click “Checkout”. On the screen “Checkout”, fill in all required fields and click "Continue". In the screen that appears "Check order" it is necessary to check the number and list order ThenVara, the contact information and method and time of delivery (if it was specified). After that, the Call center operators can contact the Customer to confirm delivery.
When Ordering, the Customer must provide the following information:
responsibility for the content or accuracy of the information provided by the Customer when placing the Order, be borne by the Client.
2.3. To Order by phone the Client should call the phone in Nizhny Novgorod 8 (831) 2550550, Arzamas 8 (3147) 77077, Bor 8 (3159) 76000, Sarov 8 (3130) 91100, 8 Dzerzhinsk (8313) 345678, Pavlovo 8 (3171) 70707, Moscow 8 (495) 1500015, after which the Call center operators will advise the Client on the range and will draw Zacks.
2.4. All materials presented on the Website and Mobile application, are for reference only and can not fully convey accurate information about properties and characteristics of the Goods, including colors, sizes and shapes. In case the Client issues concerning the properties and characteristics of the Product, before placing an Order, the Customer should contact the Call centre operator.
2.5. In the absence of the ordered Goods from the Seller (including – for the reasons not dependent on it), the Seller has the right to exclude the specified Item from the sales Order and notify the Customer by phone within 30 minutes from the time of the Commission of such action.
3.1. Delivery service provides free delivery of the Goods on the terms and for the territory indicated in the section Terms of delivery of Website and Mobile applications.
service area, minimum Order amount, delivery time, and talso the work schedule of a delivery Service and Orders are listed in the section Terms of delivery of Website and Mobile application. These data can be updated by a Call centre operator.
Attention! In case of absence of the Customer (or Recipient) at the place and time of delivery, Service delivery (courier) expects and takes at least 3 (Three) attempts to contact the Customer within 10 (Ten) minutes, then leaves.
Preparation for delivery
3.2. The seller will make all efforts to comply with the delivery terms agreed with the Call centre operator. However, delays in delivery are possible due to unforeseen circumstances occurred through no fault of the Seller. The seller does not accept claims at the time of delivery until the date and time of delivery.
3.3. The order is considered delivered to the Customer, and the risk of accidental deterioration or accidental damage of Goods is transferred from the Seller to the Customer at the time of transfer of the Goods and signing the accompanying documents (if necessary) confirming its delivery, the Customer (or the specified Recipient).
In the case of undelivered Goods, the Seller shall refund the Customer the cost of prepaid but not received the Goods after confirmation of this fact from the delivery Service.
3.4. Upon delivery the Goods are handed over to the customer.NTU or the person indicated as the Recipient.
3.5. In order to avoid cases of fraud in the awarding of prepaid products Service shipping (courier) reserves the right to request to show the document proving the identity of the Recipient, and specify the type and number provided by the Recipient of the document on the receipt to the Order. The seller guarantees the confidentiality and protection of personal information obtained from the Recipient.
4.1. The price of the Goods stated on the Website, Mobile app, or communicated by a Call centre operator when ordering.
In the event that the Customer receives incorrect information about the products, they can be specified upon confirmation of booking with the Call centre operator.
4.2. The price of Goods on the Website or Mobile application can be changed by the Seller. The cost of the Order agreed upon confirmation of booking with the Call centre operator, changes in unilateral ne subject.
4.3. Methods of payment of Goods ordered on the Website or Mobile app:
If the goods are delivered by courier, payment is made in cash to the courier hands. Upon receipt of the goods be sure to check product, availability of the warranty card and receipt.
To select payment by credit card on the appropriate page, click “Payment”.
Payment is made through SBERBANK credit cards the following payment systems:
the WORLD (to place logo WORLD)
VISA International (to place the logo of VISA International)
Mastercard Worldwide (to place the Mastercard logo Worldwide)
For payment (enter card information) Customer is redirected to payment gateway of SBERBANK. Connection with the payment gateway and the transmission of information carried outin secure mode using SSL encryption Protocol. If the customer's Bank supports the safe conduct online transactions such as Verified By Visa or MasterCard SecureCode for payment may also be required to enter a special password.
this website supports 256-bit encryption. Confidentiality of the transferred personal information is provided by SBERBANK. The entered information will not be disclosed to third parties except for the cases stipulated by the legislation of the Russian Federation. Payments with Bank cards are carried out in strict accordance with the requirements of the payment systems WORLD, Visa Int. and MasterCard Europe Sprl.
5. Return of Goods
5.1. The customer is not entitled to refuse the goods of good quality upon receipt.
5.2. Return of Goods of improper quality:
5.2.1. Customer the right to return to the Seller or not to accept the Goods of improper quality and demand the whogates paid the price of such Goods. The client may also require the replacement of Goods of inadequate quality.
5.2.2. In case of refusal of the Customer from acceptance of the goods of inadequate quality and presentation of the requirement about return of money paid for the Product amount, it shall be returned to the Customer within 10 (Ten) days of receipt by the Seller of this requirement in writing.
Return the remittances made into the Bank account of the Client within 5-30 business days (the date depends on the Bank that issued the Bank card).
5.4. The procedure for the Seller's violation of the assortment condition (when re-grading):
5.4.1. In case of detection in the Order of the Goods not in conformity with an ordered assortment, the Client is entitled when transferring to refuse the Goods and demand replacement of the Goods, provided the Order or refund for the undelivered Item.
5.4.2. The goods delivered to the Customer in violation of usconditions about the range, shall be returned to the Seller. If the Customer accepts the Goods, the Seller is entitled to require from the Client payment of the Product at a price set by the Seller for this Item in the Mobile app at the time of delivery of the Goods. If the Goods actually delivered is not in the vendor's assortment presented in a Mobile application at the time of delivery of the Goods, the Goods will be charged at the price agreed with the Seller.
5.4.3. In case of impossibility to carry out the replacement of the Goods, the Seller shall notify the Customer by phone specified by the Customer when placing the Order, and monies actually paid for the undelivered Goods are returned in the order prescribed by paragraph 5.4.4.
5.4.4. Monies paid by the Customer for Goods that were not actually delivered, shall be refunded within 10 (Ten) days of receipt of a written claim of the Client about their refund. The refund for the Product amount by means of, anillogical is applied in the payment of the Goods or otherwise by agreement with the Client.
5.5. Procedure for violation of the conditions of the Seller on the number.
5.5.1. Upon delivery of the Product the Customer shall check the amount on orders. If the Client detects any discrepancies in the number of Goods, he is obliged in the presence of the employee of the shipping Service (courier) to make the Act of disagreement in number.
5.5.2. If the Seller has transferred to the Customer fewer Goods than defined by the Ordering (under) the Customer when the Order is entitled to accept the Goods at the part corresponding to the Order and request to transfer the missing quantity of the Goods or (if missing items have been paid) to cancel the Order in part of the missing Goods and to request a refund for the missing items.
5.5.3. In case of impossibility to transfer the missing Goods, the Seller shall notify the Customer at the telephone number when making the booking and money withrodstva actually paid for the missing Goods are returned in the order prescribed by paragraph 5.5.4 of the SS.
5.5.4. Monies paid by the Customer for the missing Goods shall be returned within 10 (Ten) days of receipt by Seller of a written claim of the Client about the refund, together with the Act on discrepancy in the number (under the Act). The return of the money paid for the Product amount is the same method as applied in the payment of the Goods or otherwise by agreement with the Client.
5.5.5. In the event the Customer breaches clause 5.5.1 of the PS in terms of making the act of discrepancy in the amount the Seller is entitled to refuse the Client in satisfaction of claims by the number of the passed Item.
6. Warranty and liability
6.1. The seller warrants that the products to be delivered of good quality, meets the essential requirements of the law applicable in respect of the Goods.
6.2. Seller not responsible for damage that may be caused to the Client due to improper use of the Goods ordered via the Mobile app.
6.3. The seller is entitled to transfer its rights and obligations arising from its relationship with the Client (including the responsibilities for execution of the Order), to third parties.
6.4. The client undertakes not to use the ordered Goods for business purposes.
7. The privacy and protection of personal information
7.1. Provision of information to the Client:
by submitting your personal data when Ordering in the Mobile app, the Customer agrees to their processing by the Seller, including – to promote a Seller of Goods. If the Client does not wish his / her personal data processed, it needs to act in accordance with paragraph. 2 item 7.6. of this ua.
7.3. The seller uses the information received from the Client: to perform its obligations to them.I Product promotion, to evaluate and analyze the performance of a Mobile application.
7.4. Disclosure of information obtained by Seller:
7.4.1. The seller undertakes not to disclose information received from the Client.
7.4.2. Not considered a disclosure of information provision by the Seller to agents and third parties acting under contract with the Seller, to fulfill obligations to the Client.
Not considered a violation of disclosure obligations in the cases stipulated by the current legislation of the Russian Federation.
7.5. The seller is not responsible for information provided by the Client in the Mobile app in an accessible form.
7.6. Registering and/or execution of Orders in the Mobile app and/or through the given phone numbers are also consent of the Client to provide the Seller and its contractors of their personal data in accordance with the PP. 1 clause 4, article 9 and article 15 of the Federal law “On a personal Dunns” № 152-FZ dated 27.07.2006 (namely, the address of delivery, contact phone number, e-mail address, data on Orders, bonuses, discounts, and other information containing personal information in electronic form), for processing (ie, performing the following actions: collection, systematization, accumulation, storage, clarification (update, change), use, blocking, depersonalization, destruction, the right to distribute (transfer and transboundary transfer) to third parties specified personal data and consent to the transmission of information via open communication channels).
In the case of refusal to receive promotional materials, newsletters in the future, and/or in case of disagreement of the Client with the collection, storage and use of personal information for marketing purposes, including transfer to third parties, he shall in writing notify the Seller. Everything received from the Client information are confidential. This consent is valid for 5 (Five) years. After this period the agreement shall be deemed extended for each subsequent 5 (Five) years in the absence of statements about his opinion. Consent may be revoked at any time by registered letter with notice at the address stated at the beginning of this agreement.
Position on the protection of personal Customer data
8. Other conditions
8.1. In case of questions and complaints from the Customer must contact customer service from the Seller, using the telephone number. All disputes arising parties will try to resolve through negotiations. If not reaching agreement, the dispute will be referred to the judicial authority in accordance with the current legislation of the Russian Federation.
8.2. The recognition by the court of invalidity of any of the provisions of SS does not entail the invalidity of the remaining provisions.
8.3. Concluding infusionthe present substation, the Customer agrees to receive from the Seller information messages in the form of push notifications, sms messages, e-mails and other forms of sending and receiving information.
9. Privacy information
9.1. Any information obtained from the Client, serves the purpose of compliance with the PS and the rules of the sale of the Product, and used:
10. The collection and use of information
10.1. The client should provide the following information:
10.2. The seller undertakes not to disclose information received from the Client.
10.2.1. As the disclosure of information not dealt with in the following cases:
10.3. With the aim of improving the quality of work with Clients, the Seller may store and process communications sent in electronic form by using section Mobile apps “write to our support”.
11. Protection of information
11.1. We take the necessarys security measures to prevent unauthorized access, alteration, disclosure or destruction of information received from the Client. Access to such information only to those employees of the Seller and drawn on the basis of the contract with him, which she is required to manage Orders. These employees in case of violation of the confidentiality regime shall bear responsibility in accordance with applicable law. The seller is not responsible for information provided by the Client in an accessible form (without registration in the Mobile app).
12. Recommendations for users and Customers
No employee of Seller or engaged by him under the contract of persons does not require sending e-mail or by phone disclosure of information relating to the password to the personal account in the Mobile app, email, numbers of plastic cards and electronic accounts, passport data of the Customers, not send unauthorized RAlinks (spam) and any emails from domains that are not related to the app.
If the device You use to order through the Website or Mobile application have access to the other person, don't forget after checkout to leave a personal account and close the Mobile app. This recommendation applies equally to the pages of the payment systems and electronic wallets. Do not post in the public area of the Site and Mobile application (in personal account) personal information (payment details, passport details, etc.). Issues related to the delivery of the Order and payment, decide individually with the Call-center operator only by phones specified in the first paragraph of this agreement.
do Not store passwords in a place open to the access of other persons, do not use simple passwords (consisting only of numeric characters, containing only your name or phone number, etc.).
Protect fromtrojstva you use for placing Orders. Promptly update anti-virus software installed on them, regularly scanning for malware detection.
Follow the directions for payment systems to work with non-cash means of payment.
13. Access to personal information and its update
We provide Clients with access to their personal information contained in a Mobile application, for its updating, correction, and deletion. Actions aimed at achieving these purposes shall be made by the Customers independently, using the e-mail address and password specified during the registration process.